privacy policy.

Why do I need to read this policy?

Vivid understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.vividpay.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is required.

Are there any words that I need to know the meaning of before I start?

Yes, there are. In this Policy the following terms shall have the following meanings:

“Cookie”	means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Our Cookie Policy which you can access from Our Site; and
“Cookie Law”	means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“Data Protection Legislation”	means UK GDPR and the Data Protection Act 2018;
“Personal Data”	means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. This can be any information about you that enables you to be identified and covers obvious information such as your name and contact details, but also less obvious information such as identification numbers, electronic location data, and other online identifiers.

Who are you and how do I contact you?

We are Vivid and Our Site is owned and operated by Temp Contracting Limited, a limited company registered in England under company number 13680669 and whose registered office address is Suite 11 Shiftworks, Royal House, 14 Upper Northgate Street, Chester, England, CH1 4EE. You can contact us at this address, by telephone on: 0333 880 6889 or by email at: hey@vividpay.co.uk

Does this Policy cover my use of your site?

Yes, it does. However, it only covers your use of Our Site, not other websites. Our Site may contain links to other websites but we have no control over how your data is collected, stored, or used by any other websites. To protect yourself, we advise you to check the privacy policies of any other website you use, especially before you provide them with any data.

Do I have rights connected to my Personal Data?

Yes, you do. Under the Data Protection Legislation, you have a number of the rights set out below. We always work to uphold these rights:

The right to be informed about Our collection and use of your personal data.
The right to access the personal data We hold about you. You can read how to do this in Part 17.
The right to have your personal data rectified if any of your personal data held by Us is inaccurate or incomplete.
The right to be forgotten, i.e. the right to ask Us to delete or otherwise dispose of any of your personal data that We hold.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to Us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if We are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
The right to data portability. This means that, if you have provided personal data to Us directly, We are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask Us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

We intend this Privacy Policy to tell you all you need to know about your rights but you can always contact Us to find out more about Our use of your Personal Data, exercising your rights or to ask any questions, using the details in Part 2 above.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

Does my Personal Data need to be kept up to date?

Yes, it does. It is important that it is kept up to date and that it is kept accurate too. If any of the Personal Data We hold about you changes, you need to keep Us informed and you need to keep that up for as long as We hold that data. You can do this by contacting us using the details in Part 2 above.

What Personal Data do you collect and how do you collect it?

What Personal Data we collect, depends on how you use Our Site. We may collect and hold some or all of the Personal Data set out in the table below. We do not collect any ‘special category’ or ‘sensitive’ personal data, Personal Data relating to children or data relating to criminal convictions and/or offences.

Data Collected	Use
Identity Information	that might include name, title and date of birth.
Contact information	including address, email and telephone number.
Business information	including business name, job title, industry.
Financial information	including bank account details.
Profile information	including work history, preferences and interests.
Technical information	including IP address, browser type and version and operating system.
Data from third parties	including tax codes and pension details.

How do you use my Personal Data?

The Data Protection Legislation requires Us to always have a lawful basis for using Personal Data. We have set out below how We will use your personal data, and the lawful bases we rely on to use it:

What We Do	What Data We Use	Our Lawful Basis
Protection and administration of Our Site and business which includes analysis of data, testing of Our systems and its maintenance as well as reporting and data hosting	(a) Identity (b) Contact (c) Technical	(a) It is necessary for Our legitimate interests, being the running of Our business, provision of administration and IT services, network security, prevention of fraud and in the context of a business reorganisation or group restructuring exercise (b) it is necessary to comply with a legal obligation
Delivery of relevant website content and advertisements to you and to measure and understand the effectiveness of the advertising We serve to you	(a) Identity (b) Contact (c) Profile (d) Technical (e) Data from third parties	It is necessary for Our legitimate interests being to study how you use Our services, to develop them, to grow Our business and to inform Our marketing strategy
Use of data analytics to improve Our Site, products/services, marketing, customer relationships and experiences	(a) Technical (b) Profile (c) Data from third parties	It is necessary for Our legitimate interests being to define types of customers for Our products and services, to keep Our Site updated and relevant, to develop Our business and to inform Our marketing strategy
Make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Profile (e) Data from third parties	It is necessary for Our legitimate interests being to develop Our services and to grow Our business
Register you as a new customer	(a) Identity (b) Contact (c) Business	Performance of a contract
Process and provide services including managing payments and fees and collecting money owed to us	(a) Identity (b) Contact (c) Financial (d) Data from third partnes	(a) Performance of a contract (b) It is necessary for Our legitimate interests being to recover monies owed to Us
Manage our relationship with you which may include notifying you about changes to our terms and asking you to take a survey	(a) Identity (b) Contact (c) Profile (d) Data from third parties	(a) Performance of a contract (b) It is necessary to comply with a legal obligation (c) It is necessary for Our legitimate interests being to maintain Our records and to understand how you use Our services
Enable you to partake in a prize draw or competition	(a) Identity (b) Contact (c) Profile (d) Data from third parties	(a) Performance of a contract (b) It is necessary for Our legitimate interests being to understand how you use Our services, to develop them and to develop Our business
Administer and protect our business and Our Site (including data analysis, testing, system maintenance, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) It is necessary for Our legitimate interests being to conduct Our business, provision of administration and IT services, network security, fraud prevention and business reorganisation/ restructuring (b) It is necessary to comply with a legal obligation
Deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Data from third parties (e) Technical	I is necessary for Our legitimate interests being to understand how you use Our services, to develop them and Our business and to inform Our marketing strategy
Use data analytics to improve Our Site, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage (c) Data from third parties	It is necessary for Our legitimate interests being to define types of customers for Our products and services, to keep Our Site updated and relevant, to develop Our business and to inform Our marketing strategy
Make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Profile (e) Data from third parties	It is necessary for Our legitimate interests being to develop Our services and Our business
With your permission and/or where permitted by law, market to you with offers, news and information about our services including by email, telephone, text message.	(a) Identity (b) Contact (c) Business (d) Profile (e) Data from third parties	It is necessary for Our legitimate interest being to develop Our Services and Our business

Will I receive any Spam?

No, you won’t. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003. You will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

Will you use my Personal Data for any other purpose?

We only use your Personal Data for the purpose(s) for which it was originally collected unless We reasonably believe that another purpose is compatible with that or those original purpose(s) and We need to use your Personal Data for that purpose. If We do use your Personal Data in this way and you wish Us to explain how the new purpose is compatible with the original, please contact Us using the details in Part 2.

If We need to use your personal data for a purpose that is unrelated to, or incompatible with,

the purpose(s) for which it was originally collected, We will inform you and explain the legal

basis which allows Us to do so.

In some circumstances, where permitted or required by law, We may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

Will you keep my Personal Data forever?

No, we won’t. We will only keep your personal data for as long as is necessary in light of the reason(s) for which it was first collected, to deal with any complaints, to deal with any litigation or other dispute and to meet Our legal obligations including in relation to tax, accounting and pensions. Your Personal Data will always be held in accordance with the Data Protection Legislation. Your Personal Data will therefore be kept for such period as we calculate taking all relevant factors into account including but not limited to the volume and type of data, its sensitivity, how the purpose for it was collected can otherwise be achieved and the potential harm from any unauthorised disclosure. If any Personal Data is anonymised and is not able to be associated with an individual, it may be held indefinitely and without further notice to the individual. It may be used for research and/or statistical purposes.

Do you store my Personal Data in the UK? How and Where Do You Store or Transfer My Personal Data?

No, We also store Personal Data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your Personal Data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of Personal Data to the EEA from the UK are permitted without additional safeguards.

Do you store my Personal Data securely?

Yes, always. The security of your personal data is essential to Us. To protect your Personal Data, We take a important measures. These include:

limiting access to your Personal Data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
having procedures in place for dealing with data breaches which include notifying you and/or the Information Commissioner’s Office where We are legally required to do so; and
having technical access controls and cyber security processes and procedures in place.

Do You Share My Personal Data?

Generally, no, We will not share any of your Personal Data with any third parties for any purposes, but there are some exceptions to this.

If We sell, transfer, or merge parts of Our business or assets, your Personal Data may be transferred to a third party. Any new owner of Our business may continue to use your Personal Data in the same way(s) that We have used it, as specified in this Privacy Policy.

In some limited circumstances, We may be legally required to share certain Personal Data, which might include yours, such as for example, if We are involved in legal proceedings or to comply with legal obligations, a court order or a requirement from HMRC.

If We do share any of your Personal Data with a third party, We will take steps to ensure that your it is handled safely, securely, and in accordance with your rights, Our obligations, and the third party’s obligations under the law.

If any Personal Data is transferred outside of the UK, We will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.

Can I Control My Personal Data?

Yes, you can. In addition to your rights under the Data Protection Legislation, set out above, when you submit Personal Data via Our Site, you may be given options to restrict Our use of your Personal Data. In particular, We aim to give you control of Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails).

In addition, you may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Can I Withhold Information?

Yes, you may access Our Site without providing any Personal Data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see Our Cookie Policy which you can access via Our Site.

Can I Access My Personal Data?

Yes, you can. If you want to know what Personal Data We have about you, you can ask Us for details of it and for a copy of it (where it is held by Us). This is known as a “subject access request”.

How do I make a subject access request?

You can make a subject access request by contacting us. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 2.

Although is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) we may charge a fee to cover Our administrative costs in responding.

We will respond to your subject access request within four (4) weeks and, in any case, not more than one month of receiving it. We aim to provide a complete response, including a copy of your Personal Data within that time. Unfortunately, in some cases, particularly if your request is more complex, more time may be required. In those cases, We may take up to a maximum of three months from the date We receive your request to provide a complete response but We will keep you fully informed of Our progress.

Do You Use Cookies?

Yes, We do. We use Cookies to facilitate, enhance and improve your experience of Our Site and to provide and improve Our services. Our Site may place and access certain first-party Cookies on your computer or device which are Cookies placed directly by Us and used only by Us. We have carefully considered and chosen these Cookies and taken steps to ensure that your privacy and Personal Data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device which are Cookies placed by websites, services, and/or parties other than Us. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them. For more information on Our use of Cookies please see Our Cookie Policy which you can access via Our Site.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

What do I do if I have a concern?

You can contact us. If you have any cause for concern or complaint about Our use of your Personal Data, you have the right to lodge a complaint with the Information Commissioner’s Office. However, We would welcome the opportunity to resolve your concerns ourselves, so please contact Us first, using the details in Part 2 and we will endeavour to resolve the matter.

Do you make changes to this Privacy Policy?

Yes, We may make changes to this Privacy Policy from time to time if, for example, the law changes. We recommend that you check this page regularly to keep up-to-date. Any changes we make will be immediately posted on Our Site. You will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations.